GRAVESTONE – Natural Stone Granite Aurora (PREMIUM)

Shipping Policy for Gravestones and Headstones
Last updated: 22.1.2025

At Gravestone we take pride in delivering high-quality gravestones and headstones directly to our customers with care and precision. Below are the details of our shipping process for these products.

Order Confirmation and Details

• Once you place an order for a gravestone or headstone, our team will contact you within 1-2 business days to confirm the details of your order.
• During this consultation, we will finalize all specifications, including design, engraving, and delivery details.

Production and Delivery Timeline

• Production Time:

  • Due to the custom nature of these products, it takes approximately 4-6 weeks to craft and finalize your order.

• Delivery Time:

  • Once production is complete, delivery takes up to 2 weeks to any location within Europe.

• Total Timeline:

  • From order confirmation to delivery, please allow for a total of 6-8 weeks.

Shipping Method

• We provide in-house delivery using our own vehicles to ensure safe and secure transportation of your gravestones and headstones.
• This personalized delivery service guarantees that your product is handled with the utmost care from our workshop to its final destination.

Shipping Costs

• Free Shipping: Orders over €100 qualify for free delivery across Europe.
• For orders under €100, a shipping fee will be discussed during order confirmation.

Why Choose Our Delivery Service?

• By managing the entire delivery process ourselves, we ensure:
  • Proper handling of heavy and fragile items like gravestones and headstones.
  • Direct communication and flexibility with delivery dates.
  • Reliable and professional service tailored to your needs.

Assembly/Installation

• Please note that the customer is responsible for the installation of the gravestone or headstone.
• We recommend working with a professional or ensuring you have the necessary tools and knowledge to properly install the product at the burial site.

Contact and Updates

• You will receive regular updates about the status of your order, including confirmation of production completion and delivery scheduling.
• If you have any questions or need to make changes to your delivery details, please contact us at:
  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]

Thank you for trusting Gravestone We are dedicated to ensuring your order is delivered with care, precision, and respect.

Returns & Refunds Policy for Gravestones and Headstones
Last updated: 22.1.2025

At Gravestone, we are committed to providing fhigh-qualitye products, please carefully review our returns and refunds policy.

Returns

• Custom and Personalized Products:

  • Gravestones and headstones are custom-made and engraved based on your specifications.
  • As such, returns are not accepted for custom or personalized products unless there is a defect or error on our part.

• Eligibility for Returns:

  • Only items that arrive damaged, defective, or incorrect (e.g., engraving errors) are eligible for a return.
  • Customers must report the issue within 7 days of delivery.

• Return Process:

  • Contact us at [Insert Email Address] with your order number, a detailed description of the issue, and photos of the product and packaging.
  • If the return is approved, we will arrange for the item to be picked up and returned at no additional cost to you.

Refunds

• Refund Approval:

  • Refunds are only issued for items with confirmed defects or errors caused by us.
  • If your refund request is approved, you will receive a full refund, including any shipping costs.

• Processing Time:

  • Refunds are processed within 7-14 business days after the returned item is received and inspected.

• Non-Refundable Situations:

  • Incorrect measurements or information provided by the customer.
  • Damage caused after delivery (e.g., improper installation or handling).

Damaged or Incorrect Deliveries

If your gravestone or headstone arrives damaged or incorrect:

• Notify us within 7 days of delivery.
• Provide photos of the issue and details about the problem.
• We will either replace the product or issue a refund based on the situation.

Customer Responsibility

• Ensure all details for customization (e.g., measurements, text, design) are accurate when placing the order.
• Double-check your confirmation email to avoid errors.

For questions or assistance with returns and refunds for gravestones and headstones, please contact us:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

Thank you for trusting Gravestone with your memorial needs.

• Cemetery Regulations: Most cemeteries impose specific restrictions on markers and monuments, including type, size, color, design, and finish. It is imperative to consult with the cemetery administration to ensure that the selected memorial stone complies with their guidelines prior to purchase.

• Engraving Specifications: The listed price encompasses front-face engraving of the stone, accommodating text such as names, dates, or a sentiment phrase, up to a maximum of 70 characters. To proceed:

  • Please provide the desired inscription text.
  • A layout will be created and sent to you for approval before engraving.

  Additional engraving options include:

  • Inscriptions exceeding 70 characters: €2per additional character.
  • Last name on the back face: €80.
  • Back face inscription up to 75 characters: €150
  • Engraved portrait on black granite (black and white):
    • 20 x 25 cm (8 x 10 inches): €240

  A graphic representation of your stone will be crafted by our designer and sent to your provided email address. We do not create graphics prior to purchase; however, a full refund is available if we cannot achieve a design that meets your requirements. Many cemeteries require design approval; the provided graphic will facilitate this process. Engraving will commence only after your confirmation. For custom designs beyond minor modifications, please contact us prior to purchase for pricing details.

• Engraving Accuracy: The stone will be engraved exactly as per the approved design. It is your responsibility to meticulously review every character in the provided graphic proof for accuracy. We recommend involving multiple individuals in this review process to prevent errors. Once approved, any mistakes identified post-engraving will incur a re-engraving fee of €300, in addition to any costs for selected designs. Corrections can only be made before the shipping process; photographs of the finished product will be sent prior to dispatch.